At Bizzeie, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, our Return & Refund Policy ensures a smooth process.
1. Returns
- We accept returns only for unused, unwashed, and unworn items in their original packaging with tags intact.
- Products must be returned within 7 days of delivery.
- Certain items such as innerwear, accessories, or discounted products may not be eligible for return.
2. Refunds
- Once your return is received and inspected, we will notify you regarding the approval or rejection of your refund.
- Approved refunds will be processed within 7–10 business days to your original payment method (via Razorpay).
- Shipping charges, if any, are non-refundable.
3. Exchanges
- We currently offer size exchanges subject to product availability.
- If the requested size is not available, we will process a refund as per the refund policy.
4. Non-Returnable Items
For hygiene and safety reasons, the following items are not eligible for return or refund:
- Innerwear and lingerie
- Accessories (jewelry, belts, caps, etc.)
- Clearance or sale items
5. Return Process
To initiate a return:
- Email us at [Insert Support Email] with your order ID and reason for return.
- Our team will confirm eligibility and provide return instructions.
- Customers are responsible for return shipping costs unless the product is defective or wrong.
6. Damaged or Wrong Products
If you receive a defective or incorrect product, please contact us within 48 hours of delivery with unboxing photos/videos. We will arrange a replacement or refund at no extra cost.